Top most asked questions

How much credit do I have? *100#

To see how much credit you have, dial *100#. Your credit will appear on the screen.

Where can I find my mobile phone number? *102#

Select*102# followed by the dial button on you phone. Your L-Mobi phone number will appear on your screen.

How do I activate my bundle? *103*bundlecode#

Select *103* followed by the bundlecode and finally #. You can find the bundle code listed below your bundle of choice.*103*bundlecode#

Where can I top-up credit?

You can buy L-Mobi calling credit online after which you can top-up your credit.

How can I top-up my calling credit or prepaid data? *101*top-upcode#

You can easily top-up via the My L-mobi page. You can log in with your Phone number and PUK code. On your personal page you can purchase and top-up bundles, credit and data. If you have a top-up card you can top-up in this way: *101*top-up code#

How do I install the correct internet settings on my smartphone?

Setting up APN on your Android phones.

Do you have an Android-smartphone? When you insert a sim card in your device, the APN settings will almost always be set up automatically. Do you want to change or set up your APN-settings? Follow the following steps to set up your APN settings. The look can vary depending on the manufacturer, but the names can be similar.

1. Open ‘settings’.
2. Go to ‘Connections’ > ‘mobile networks’ > ’Access Point Names’.
3. Here you will find a list with existing Access Point Names. From the menu you can create a new APN.
4. You can fill in the following details:

Name: L-mobi
APN: L-mobi

5. Press ‘save’ and your APN is set up.

Setting up APN on your iPhone.

Do you have an iPhone? When you insert a sim card in your iPhone, the APN settings will almost always be set up automatically. Do you want to change or set up your APN settings? You can follow the instructions:

1. Open ‘settings’.
2. Go to ‘Mobile Network’ > ‘Option Mobile data’ > ‘Mobile Data Network’.
3. On the ‘Mobile data’ tab you can find the fields to fill the APN.
4. Fill in the following details:

Name: L-mobi
APN: L-mobi

5. Press ‘save’ and your APN is set up.

Service

What network does L-mobi run on in the Netherlands?

L-Mobi runs on the KPN network.

Where can I order a L-mobi SIM card?

Order your L-mobi SIM card here.

Can I reach L-mobi client services from abroad?

Yes, you can by calling +31 20 363 62 31.

How do I reach client services?

Call: +31 20 363 62 31
WhatsApp: +31 6 17 11 23 45

No extra costs apply when calling client services from you prepaid calling credit or bundle.

What is the L-Mobi coverage?

L-Mobi Mobile runs on the KPN Network and has nationwide coverage. KPN uses 4G and 3G technology, which means you are always safely and securely connected.

I am charged for SMS messages sent to phone numbers that I do not know ?

SMS messages can only be sent by the user of the SIM or the used device and its installed applications.
If SMS messages are not sent by the user, the messages are most likely sent by the device or its installed applications.

Examples:

Apple devices send SMS messages to activate iMessage and FaceTime (warning “Your carrier may charge for SMS messages used to activate FaceTime and iMessage” was displayed)

Samsung accounts send SMS messages when a “SIM Change alert” is set
Mobile Internet security applications (e.g. McAfee, Avast) send SMS messages to synchronise mobile security

Apple uses at least the following numbers are used to send iMessage and FaceTime activation SMS messages:

– +44 7537 410 201 – +44 7537 410 261
– +44 7537 410 211 – +44 7537 410 271
– +44 7537 410 221 – +44 7537 410 281
– +44 7537 410 231 – +44 7537 410 281
– +44 7537 410 241 – +44 7537 410 291
– +44 7537 410 251 – +44 7786 205 094

To disable these Apple features:
Only disabling the features is NOT sufficient, you MUST log out of iMessage and FaceTime

Log out:

iMessage: go to Settings > Messages > make sure “iMessage”is enabled > Send & Receive > Apple ID > Sign Out
FaceTime: go to Settings > FaceTime > > Apple ID > Sign Out

Disable:

iMessage: go to Settings > Messages > iMessage > disable iMessage
FaceTime: go to Settings > FaceTime > FaceTine > disable FaceTime

Also see:

how to stop iMessage from sending activation SMS
iPhone incurs unnecessary charges for inserting SIM cards
add or remove your phone number in Messages or FaceTime
how FaceTime works

Mobile internet security applications:

McAfee uses at least the following numbers to synchronise Internet Security/Mobile Security services:

– +65 923 242 90
– +011 65 923 242 90

Avast uses at least the following numbers to synchronise Mobile Security:

– +420 720 001 669
– +49 151 412 74042

Also see: Avast mobile security is sending SMS

Sim card

Where can I find my mobile phone number? *102#

Select *102# followed by the dial button on you phone. Your L-Mobi phone number will appear on your screen.

What typ of SIM card fits into my phone?

We have 3 sizes available: Mini, Micro and Nano.

How can I retain my current phone number?

You can easily request this on our website under the tab “Support”. Thereafter “Request number retainment”. You can also go to the page directly.

You will need the following information:

– The phone number you wish to retain
– Your email address
– Your L-mobi sim card number (ICCID)

Thereafter you will receive a SMS on the sim card of your old provider. The sim card must be active.

A new page will appear on your screen. “Validate your phone number by SMS”

You can fill in the following details:

– The number you wish to retain
– The validation code which you received on your old sim card

When you have filled in all the information correctly, L-mobi will arrange the number retainment for you. The length of the number retainment request differs per provider.

Do you have any questions, or do you need assistance, then you can contact us through the following number: +31(0)6 17 11 23 45 (WhatsApp)

Prepaid users can do the number retainment directly

How can I transfer my number onto my new SIM card?

Do you want to transfer your current number and credit onto a new SIM Card? You can submit your request at client services.

I lost my SIM Card or phone, what do I do?

Call customer service to block your SIM Card: +31 20 363 62 31.

Why has my SIM Card been blocked?

SIM card blocking may occur in following instances:
– You have entered the wrong PIN three times. You can reactivate your SIM Card again by entering the PUK code that came with your SIM Card.
– The deadline for adding credit to your SIM Card and making a call has expired. When you don’t top-up credit within 270 days after your last credit addition, and follow up by making a call, your SIM Card will be blocked. We send out a timely SMS alert to remind you to take action, before your SIM Card is blocked. These are all listed on the card which contained the SIM Card on purchase.

Where can I find my PIN Code, PUK Code and SIM Card number?

These are all listed on the card which contained the SIM Card on purchase.

Lost your PIN, PUK code?

Don’t worry. Each SIM Card has a SIM number. It’s listed on the flipside of the SIM you have placed in your device. Keep the number at hand and call customer service for further assistance.

What is the delivery time when ordering a SIM card?

When ordering a SIM card online you will receive a confirmation containing all the information on delivery time.

I have not received my SIM card

Sorry for the inconvenience. To help you as soon as possible we will send you a new card. You can order a free card by clicking here. Do you need a SIM Card right away? You can get a SIM Card from one of the resellers nearby.

How do I install the correct internet settings on my smartphone?

Your SIM is valid until 9 months after the last calling, data or SMS activity.

Calling & Internet

How do I install the correct internet settings on my smartphone?

Setting up APN on your Android phones.

Do you have an Android-smartphone? When you insert a sim card in your device, the APN settings will almost always be set up automatically. Do you want to change or set up your APN-settings? Follow the following steps to set up your APN settings. The look can vary depending on the manufacturer, but the names can be similar.

1. Open ‘settings’.
2. Go to ‘Connections’ > ‘mobile networks’ > ’Access Point Names’.
3. Here you will find a list with existing Access Point Names. From the menu you can create a new APN.
4. You can fill in the following details:

Name: L-mobi
APN: L-mobi

5. Press ‘save’ and your APN is set up.

Setting up APN on your iPhone.

Do you have an iPhone? When you insert a sim card in your iPhone, the APN settings will almost always be set up automatically. Do you want to change or set up your APN settings? You can follow the instructions:

1. Open ‘settings’.
2. Go to ‘Mobile Network’ > ‘Option Mobile data’ > ‘Mobile Data Network’.
3. On the ‘Mobile data’ tab you can find the fields to fill the APN.

4. Fill in the following details:

Name: L-mobi
APN: L-mobi

5. Press ‘save’ and your APN is set up.

How can I see whom I have called?

To see your call and data history you can log in to My L-mobi. You can log in with your Phone number and PUK code. Here you can see your sim card usage.

How much does calling to premium numbers cost?

For calls to the dutch premium 09XX or a 18XX numbers you pay the rate that is mentioned before the call is started. On top of this premium rate your regular rate for calling to a landline is charged. The cost for calls to dutch 085X, 08xx, 14XXX and 116X numbers is equal to calls to landlines.

Does L-mobi always have 4G coverage?

Wether or not 4G works depends on local coverage and signal strenght. Your phone must be 4G compatible.

What is the network speed in the Netherlands?

4G is available in The Netherlands. L-mobi runs on the KPN network. Actual speed depends on smartphone type, location and network traffic.

What is the network speed abroad?

Network speed abroad depends on transmission towers. The norm is 4G, but in some places it may also be 3G. As in The Netherlands actual speed abroad depends on smartphone type, location and network traffic.

Do I need to change my internetsettings when I am abroad?

There is no need because this is done automatically by the country specific network.

In which EU countries can I use L-mobi data, calling and SMS at the same rate as in The netherlands?

In the following EU countries:

A: Azore, Åland islands, Austria
B: Belgium, Bulgaria
C: Canary islands, Cyprus (greek part), Croatia, Czech Republic
D: Denmark
E: Estonia
F: Finland, France, French Guyana
G: Germany, Gibraltar, Greece, Guadeloupe
H: Hongary
I: Ireland, Iceland, Italy
L: Latvia, Lithuania, Liechtenstein, Luxembourg
M: Madeira, Malta, Martinique, Mayotte
N: Norway
P: Poland, Portugal
R: Romania, Réunion
S: Saint Martin, Slovenia, Slowakia, Spain, Sweden
U: United Kingdom

Can I use my SIM Card in countries outside of the EU?

Yes, that’s possible. Although the rates will be higher. It is recommended to get a local card in the country you are visiting.

What are the rates for calling, sms, and data in countries outside of the EU?

Rates can differ per country. The rates for those countries are listed here.

Call credit & Bundles

How much credit do I have? *100#

To see how much credit you have, dial *100#. Your credit will appear on the screen.

How can I top-up my calling credit or prepaid data? *101*top-upcode#

You can easily top-up online on our website. Click on ‘Top-up’. Log into your MYL-MOBI account as a client or top-up as a guest. Follow the indicated steps. If you already have a top-up code you can simply enter *101*top-upcode# on your phone.

How do I activate my bundle? *103*#

Select *103* followed by the bundlecode and finally #. You can find the bundle code listed below your bundle of choice.

What type of bundles are available?

We offer various bundles. You can find them here.

What are the rates for the national Bundles?

You can find the rates for the National bundles here.

What are the rates for the International Bundles?

You can find the rates for the International bundles here.

What are the rates for the 6 months National and International Bundles?

You can find the rates for the 6 months National and International bundles here.

How long are the rates valid?

The regular rates have a validity time. This may vary per country. Rate validity is confirmed upon acquiring the bundle.

Are the offers only valid in the Netherlands?

Yes, our offers only apply to The Netherlands. Unless there is a special offer, in that case it is mentioned in the terms and conditions of that particular offer.

Is my data valid abroad?

Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.

Is my data valid abroad?

Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.

For how much time is a month bundle valid?

A month bundle is a bundle with a 1 month validity. For example: You activate your bundle on May 14th at 16:10 then your bundle is valid until June 14th at 16:09.

Voice mail

How do I set up my voicemail?

First call 1233 to set up your voicemail. You will be asked to set up a spoken message with your name. In the next step you can set up your PIN code. As soon as you have finished all the steps you can listen to your voicemail by calling 1233.

How can I turn my voicemail on or off?

Turn ON your voicemail again? SMS AAN to 1234. You will receive a confirmation that the voicemail has been activated.

Does my voicemail work abroad?

Yes, additional costs will apply when accessing your voicemail messages abroad.

What costs apply to accessing my voicemail abroad?

Within the EU the national rates apply, outside the EU the international rates apply.